An expectation is only an expectation if there are consequences. An expectation is simply a wish if there is nothing to back it up. When you manage people, you have to start with setting expectations. Expectations, standards -- whatever you want to call them. Start with the non-negotiable principles that define you as a manager or leader. But that's only the beginning. It's one thing to set your expectations. It's another thing to back them up-- which is harder that it sounds. People are emotional. People are manipulative. People know how to work the system. Just ask any parent trying to raise a child the right way. Standing your ground is a lot harder than it seems. The important thing is to have a set of expectations and stick to them. If you stick to them, everyone-- and everything will fall in line.
Management | Consulting | Leadership | Strategy