In general, a good management practice is to utilize checklists. I remember when I switched companies, I ran across a Manager whose core competency was Checklist Management. He had a checklist for on-boarding clients and projects. He had a checklist for rolling off of clients and projects. He had a checklist for engaging with new hires. Hell, he probably had a checklist for interacting with people in general. You get the idea. If you want to take it to next level, you take the number of checks and turn them into a metric. As an example, I am requiring you to take 5 classes. I'll check off each one that you take and then measure you on how many you've taken. I'll completely disregard how those classes added value to you or to others around you. Therefore, it's in your best interest to attend all of the classes. Here's the thing. By overemphasizing checklists, you are encouraging the automation of a human beings. I like routines just as much t...
Management | Consulting | Leadership | Strategy